Refunds and the 7-day money-back guarantee
The first payment of a plan is covered by a 7-day money-back guarantee; this explains what is covered and how to ask for a refund.
Last updated Oct 27, 2026
If a paid plan is not right for you, the 7-day money-back guarantee covers your first payment for that plan.
The 7-day money-back guarantee
- It applies to the first payment of a plan.
- You can request a refund within 7 days of that payment.
- Renewal payments are not refunded, except where the law requires it.
| Payment | Refundable |
|---|---|
| First payment of a plan, within 7 days | Yes |
| First payment of a plan, after 7 days | No, except where required by law |
| Monthly or yearly renewal | No, except where required by law |
How to request a refund
- Go to /contact and choose the Billing topic, or email [email protected].
- Write from, or include, the email address on your PixelSpyer account so we can find it.
- Tell us which plan you paid for and when.
- If you are happy to, add a short note on why it did not work for you. This is optional, but it helps us improve.
We will reply by email. How long a refund takes to reach you depends on your bank or payment provider.
Avoid renewal charges
Renewals are not refunded, so if you do not want to continue, cancel before your next billing date. You keep access until the end of the period you have paid for. See Cancelling your subscription.
Try before you pay
The Free plan lets you search, open ads, save a few ads and try AI studio without paying. It is a good way to check that PixelSpyer covers your niche and markets before you upgrade. Most ads come from the EU and UK, so it is worth checking coverage for the markets you care about first.
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